Returns.

We want every JockoStudio piece to arrive as expected. The terms below apply to purchases made through jockostudio.com.

Standard pieces — 14 days

You may request a return of a standard, non-personalised piece within 14 calendar days after delivery. The piece must be new, unused, undamaged and returned in its original protective packaging.

Made-to-order and personalised pieces

Pieces made to your measurements or personalised specification are not eligible for a change-of-mind return where applicable law permits. We will always help if a custom piece arrives damaged, defective or different from the confirmed order.

How to request a return

Contact us before sending anything back and include your order number and reason for return. Approved returns are sent by mail to the address provided by our support team. Unauthorised returns may be refused.

Return costs and fees

The customer is responsible for the return label and return shipping cost for a change-of-mind return. JockoStudio covers reasonable return costs when the piece is damaged, defective or incorrect. We do not charge a restocking fee.

Refunds

After the returned piece is received and inspected, an approved refund is issued to the original payment method within 10 days. Original delivery charges are not refundable unless the return is caused by our error or a damaged or defective item.

Exchanges

Direct exchanges are not offered. If a standard piece is eligible for return, return it and place a new order for the preferred size, frame finish or composition.

Your legal rights

This policy does not limit mandatory consumer rights that apply in your country. If local law gives you stronger protection, those rights continue to apply.

Contact us about a return →